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APEX announces finalists for Passenger Choice Awards

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Written by editor

LONG BEACH, Calif.

LONG BEACH, Calif. – The Airline Passenger Experience Association (APEX) has released the list of finalists for the Passenger Choice Awards, and winners will be announced at the APEX Awards Ceremony at the APEX 2012 EXPO, 17-20 September, in Long Beach, Calif., USA.

With 14 separate categories, the Passenger Choice Awards are designed to let passengers directly recognize airlines for outstanding services, products and innovations. Winners are determined through an online survey available to any member of the traveling public.

The APEX 2012 EXPO offers attendees a unique opportunity to network, learn about industry innovations and recognize colleagues for outstanding achievements. In addition to the Passenger Choice Awards, the APEX Awards Ceremony will honor Leigh Mantle, Chief Operating Officer at Inflight Productions with the Lifetime Achievement Award, and the Avion Awards will be given to airlines and vendors for technological advancements and commitment to the passenger experience.

Passenger Choice Award Finalists are listed alphabetically:

Best Overall Passenger Experience (UP TO 50 IFE EQUIPPED IN FLEET)

AIR NEW ZEALAND

KINGFISHER AIRLINES

SRILANKAN AIRLINES

TACA INTERNATIONAL AIRLINES

VIRGIN AMERICA

VIRGIN ATLANTIC

Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET)

AVIANCA

CATHAY PACIFIC AIRWAYS

EMIRATES

GARUDA INDONESIA

SINGAPORE AIRLINES

Best in Region: Africa

ETHIOPIAN AIRLINES

SOUTH AFRICAN AIRWAYS

Best in Region: Americas

AVIANCA

JETBLUE

LAN AIRLINES

TACA INTERNATIONAL AIRLINES

VIRGIN AMERICA

Best in Region: Asia and Australasia

AIR NEW ZEALAND

CATHAY PACIFIC AIRWAYS

KINGFISHER AIRLINES

SINGAPORE AIRLINES

SRILANKAN AIRLINES

Best in Region: Europe

BRITISH AIRWAYS

NORWEGIAN

SWISS INTERNATIONAL AIRLINES

TURKISH AIRLINES

VIRGIN ATLANTIC

Best in Region: Middle East

EMIRATES

ETIHAD AIRWAYS

GULF AIR

OMAN AIR

QATAR AIRWAYS

Best Inflight Publication

AIR ASTANA

AVIANCA

GARUDA INDONESIA

SOUTHWEST AIRLINES

V AUSTRALIA/VIRGIN AUSTRALIA

VIRGIN AMERICA

Best IFE User Interface:

AVIANCA

CATHAY PACIFIC AIRWAYS

EMIRATES

VIRGIN AMERICA

VIRGIN ATLANTIC

Best Inflight Connectivity & Communications

EMIRATES

GULF AIR

NORWEGIAN

OMAN AIR

VIRGIN AMERICA

Best Inflight Video

AIR NEW ZEALAND

KINGFISHER AIRLINES

SRILANKAN AIRLINES

TURKISH AIRLINES

VIRGIN AMERICA

Best Cabin Ambiance

AIR NEW ZEALAND

KINGFISHER AIRLINES

SINGAPORE AIRLINES

VIRGIN AMERICA

VIRGIN ATLANTIC

Best Food & Beverage (in conjunction with the International Flight Services Association)

EMIRATES

SINGAPORE AIRLINES

SRILANKAN AIRLINES LTD.

TURKISH AIRLINES

VIRGIN ATLANTIC

Best Ground Experience

AIR NEW ZEALAND

JET AIRWAYS

KINGFISHER AIRLINES

VIRGIN AMERICA

VIRGIN ATLANTIC

The Avion Awards Finalists are listed alphabetically:

AVION AWARDS: Best in Passenger Experience

American Airlines: Samsung Galaxy Tab 10.1 for Inflight Entertainment

Brussels Airlines: New Long Haul Cabin

JetBlue Airways: Entertainment Guide

KLM Royal Dutch Airlines: IFE App

Lufthansa Systems: BoardConnect

The IMS Company: EDGE

Virgin America: Virgin Produced

AVION AWARDS: Best Achievement in Technology

Delta Air Lines: Demystifying the Checked Baggage Experience

Panasonic Avionics Corporation: eXTV

Row 44: “Live TV inflight to passengers’ devices”

“We’re happy to announce the finalists for this year’s program and even more excited to reveal the winners at the APEX EXPO next month,” said Dominic Green, senior director of client services for Spafax and chair of the APEX Awards Committee. “The Passenger Choice Awards program really validates the hard work, innovation and level of service each airline brings to the table to elevate the passenger experience.”

While voting for the 2012 Passenger Choice Awards campaign ended on 30 June, the 2013 awards cycle kicked off on 1 July. To take the survey, visit www.passengerchoiceawards.com.

About the author

editor

Editor in chief for eTurboNew is Linda Hohnholz. She is based in the eTN HQ in Honolulu, Hawaii.