NEW YORK, New York – Matthew Dixon, General Manager of one of London’s newest award-winning luxury properties, Corinthia Hotel London, was a featured speaker at a Luxury Marketing Council (LMC) event held at Haworth on September 12 in New York City. According to LMC Founder and Chairman, Gregory J. Furman, Mr. Dixon gave one of the most compelling presentations on customer service in the 18-year history of The Luxury Marketing Council: “An Exploration of How Best Luxury Brands ‘Surprise and Delight’ Their Best Customers.”
The presentation consisted of many insightful perspectives on customer service and the importance of moving from a vision of customer service to inspiring employees to embrace and deliver that vision: creating a culture where “Yes!” is the only reply to customer requests, and human warmth is implicit in every interchange.
Furman added, “At a time when American Express Publishing research shows customer service sadly to be at an all-time, historical low, Matthew Dixon was a breath of fresh air to the rave reviews of Luxury Marketing Council members attending.”
Since its opening 16 months ago, Corinthia Hotels’ flagship property in London has created quite a buzz in that city’s hotel scene. The 294-room property boasts the largest rooms in London at 485 square feet, while the pioneering ESPA Life at Corinthia, spread over 4 floors, is fast becoming a destination in itself for health and wellness. However, it was when Corinthia Hotel London unveiled in February 2012, its exquisite and individually themed collection of seven penthouses, each 2 stories with their own terrace views of the iconic sights of London, that the hotel became a real game changer in the city’s luxury accommodation scene.
The audience of luxury brand executives learned that much credit for the 5-star property’s success, in addition to its authenticity, luxurious product and location, was due to its “dedication to the craftsmanship of care and personalized service.” Mr. Dixon further noted, “This service-oriented culture is the vision and philosophy of Corinthia Hotels’ Founder and Chairman, Alfred Pisani.”
Mr. Dixon also defined modern luxury as “time well spent” and noted that Corinthia Hotel London has initiated the first and only 24-hour, check-in policy in London. Other time savers for Corinthia guests include ESPA Life Rush Hour Treatments with 2 therapists, Daniel Galvin Salon’s 15-minute blow dry, and unpacking and packing service.
Matthew Dixon was joined on the panel at the Luxury Marketing Council event by David Cohen, CEO, The I-Grace Company; Doug Gollan, Editor-in-Chief, Elite Traveler; C.J. O’Donnell, Marketing Manager, Lincoln Group; Jon Omer, VP of Marketing, DeWitt America; and Ricky Sitomer, CEO, BlueStar Jets.
ABOUT CORINTHIA HOTEL LONDON
Housed within a Victorian building, 294 rooms including 36 suites, and 7 penthouses offer sweeping views across London’s most popular landmarks. Corinthia Hotel London provides unrivaled world-class luxury with superb ground floor offerings including restaurant The Northall, serving the best in British produce throughout the day; specialty Italian cuisine at Massimo Restaurant & Oyster Bar and the musically inspired Bassoon Bar. Corinthia London is also home to the flagship ESPA Life at Corinthia, a next-generation spa housed across 4 floors. The hotel boasts the largest room sizes in London, original restored Victorian columns and tall windows that let in swathes of natural light. Cutting-edge technology in rooms and meeting rooms allow for recording, mixing, and broadcasting from dedicated media rooms. Corinthia London is a 21st century grand hotel located in the heart of London, created by experts with a passion for craftsmanship and an understanding of world-class service. Corinthia London is the ninth of Corinthia Hotels’ collection of 5-star hotels founded by the Pisani family of Malta
ABOUT CORINTHIA HOTELS
Corinthia is a collection of hotels founded by the Pisani family of Malta. They are in their 50th year of business and growing. Corinthia is a family-inspired business, with family values underpinning the Spirit of Corinthia, meaning that they look out for one another, support one another, and positively encourage one another. As a hotel business, they focus on giving honest, discreet service. They see themselves as craftsmen in the world of hospitality, valuing authenticity, energy, precision, and understanding. Each of the hotels and resorts they have created in some of the most exciting places in the world is a tribute to local architecture and cultural traditions. The Corinthia portfolio includes the newly-opened flagship Corinthia Hotel in London, as well as award-winning Corinthia Hotels in Budapest, Malta, Prague, St. Petersburg, Tripoli and Lisbon.
Corinthia Hotels is owned by International Hotel Investments (IHI), a publicly-traded company in Malta. CHI Hotels & Resorts Limited is a wholly-owned member of the IHI Group which manages Corinthia Hotels. For more information, please visit corinthia.com .